Feedback from the Senior Issuing Officer for Blue Car Badges in East Sussex:
We would just like to say thank you for supporting the team during the past year with your independent OT assessments , it has made a tremendous improvement to the way we have been able to process applications and appeals and our service users have fed back that having an independent assessment makes them feel that they are important and not just a paper file. Many are now in receipt of Disability Living Allowance to assist with their mobility issues and would never have applied without your advice. Applicants who have appealed against refusal have had a better chance of the decision being reversed and those who have had the decision upheld after assessment have accepted the decision without complaint. Hopefully in the near future all applicants will have an OT assessment and this will make the process much fairer.
Feedback from the BLEMSA Army Welfare Officer for the South East (British Limbless Ex-Servicemens Association):
We would like to thank you for Supporting our Charity BLESMA, over a long period of time, your independant OT Assessments allow us to provide accurate Disabled Appliances to suit our members and guide us through the DFG minefield, thank you, your help has have made a tremendous improvement to our Members whom have all lost Limbs in Conflict.
Feedback from Head of Housing for the RAF Benevolent Fund:
Thank you on behalf of the RAF Benevolent Fund and those of our beneficiaries, whether ex-RAF or their immediate dependents, who have benefited from your professional assessment of their needs. We rely on your judgement to ensure that DFG consideration has been investigated and that adaptations are appropriate and timely before we consider a charitable grant for more immediate relief.
Feedback from an individual applying for rehousing:
I found Caroline to be of the utmost professional in everything she did and everything she recommended for us in her report and without her very thorough report, we would not have got the banding we required for our housing application. I would certainly recommend her to any of my friends that need an independent Occupational Therapist at any time